Proactivity and customer satisfaction are key fundamentals for VALANTUR Groupand its development strategy.
Today, it is unrealistic to stick to a reactive approach, simply responding to customers’ problems when they contact you and considering that a silent
customer is a satisfied customer.
From ideation to delivery, VALANTUR has been used to involve its customers and provide dedicated support at each step of the project, from design through prototyping up to manufacturing of the final product.
This openness places the customer at the heart of the group’s strategy, improving the customercompany relationship for more personal and therefore more loyal interaction.
To create this approach based on co-design VALANTUR has established a consistent process from start to finish and a simple yet strong and meaningful brand promise.
This is reflected in our values for the benefit of our customers.